CONTACT GUESTUP
A real inbox for your questions.
We aim to reply within 3 business days.
Opens your email app. If it does not open, send an email to the address shown here.
Before you send
Include your GuestUP login email, iPhone or Android, app version, what you expected and what happened. Screenshots help—hide children’s private information and other people’s messages first.
Never email a password, verification code, payment details or a player’s birthdate. We will not ask for your password or one-time code.
Common questions
I cannot sign in or get a confirmation code.
Check that you are using the email used to create your GuestUP account. Check spam or junk folders for email codes. Use the app’s password-reset option if needed. If you cannot receive a verification text or your saved number is wrong, email Support. Request a fresh code before retrying an expired one.
During private beta, registration and SMS delivery may be limited to admitted testers and approved phone numbers. An invitation is not a background check or endorsement.
How do I use a family or team account?
Parents or legal guardians manage player profiles through Family. Coaches manage team profiles and event openings through Teams. A team’s home location can differ from the location of its game or tournament. Check the actual event location before applying.
Why did a spot disappear after an invitation?
A player may receive multiple invitations and stays available until a parent confirms. Invitations do not reserve a spot: confirmation is first come, first served. Confirmed dates block the player for the whole day. Multi-day events require each needed day to be confirmed.
I am missing messages or alerts.
Check Account → Notifications, your phone’s notification permissions and Focus/Do Not Disturb settings. Quiet hours can defer eligible alerts between 9 p.m. and 7 a.m. in the event timezone; same-day needs can use urgent exceptions. You can still check requests and messages inside GuestUP. Signing out stops alerts for that signed-out session.
How do I report or block a contact?
Use Report / Block on an opening, player or request, or the ⋯ menu in a conversation. Reports go privately to GuestUP moderators. Blocking stops new matching and messages and closes pending requests between those profiles. A block is shared by the adults managing that family or team.
Confirmed commitments remain in place and require a separate cancellation. Unblock from Account → Safety Center → Blocked Contacts. Closed requests do not reopen automatically.
Can I delete my account or request removal of player data?
Yes. Open Account → Delete Account, or use our Account Deletion page without installing or signing into the app. Parents/legal guardians can also request review, correction or removal of player data.
Will deleting the app cancel a subscription?
No. Removing the app or deleting a GuestUP account is separate from canceling an Apple or Google subscription. If you purchased one, manage it through Apple subscriptions or Google Play subscriptions. GuestUP’s current private beta does not automatically charge you when its 30-day access ends.
Safety comes first.
GuestUP Support is not an emergency service. Contact local emergency services for an immediate threat. For a concern within GuestUP, report the relevant content in the app or email Support with the report reference. Avoid sending unrelated child information.