SECURE ONLINE REQUEST
Start with your GuestUP login email.
We will send a one-use verification link. Opening it does not delete anything. You will review the effects and confirm separately. The link expires in 30 minutes.
No app installation or sign-in is required to start. If you cannot access your registered inbox, use the email request option below for recovery assistance. GuestUP never asks you to send a password or code to staff.
WITHOUT THE APP
Request account deletion by email.
Send your request to guestupadmin@gmail.com with the subject GuestUP Softball Account Deletion Request.
Opens an email draft. Nothing is submitted until you send it. You can also email us manually.
What to include
Send from your GuestUP login email when possible. Include that login email and, if known, the family or team name. If you no longer control that inbox, explain that in your request so we can arrange another ownership check.
Do not send passwords, verification codes, player birthdates, identity documents or payment information. We verify account ownership before taking action. We may request the minimum additional information needed through an appropriate verification process.
We aim to reply within 3 business days and complete verified requests within 30 calendar days of receipt. Ownership must be verified before we act; we will explain next steps if verification is incomplete. We will confirm completion by email. Sending a request does not immediately delete the account.
Delete directly in the app
- Sign in to the account you want to delete.
- Open Account → Delete Account and review what will happen to each family or team.
- Enter your password and type DELETE.
- Tap Review Permanent Deletion, then Permanently Delete My Account.
If cleanup fails, keep the account signed in and retry from Delete Account. A pending deletion is not a completed deletion.
What deletion removes—and what can remain
| Information | What happens |
|---|---|
| Your adult login | Your sign-in account, contact details in GuestUP, sessions and registered push devices are removed. |
| Personal content and photos | Your personal messages and profile images covered by the deletion are removed. Related report text is stripped of personal details. |
| A family or team with another verified adult | The shared profile can remain with that adult. Ownership transfers where eligible. Deleting your login alone does not remove a player profile managed by another guardian. |
| A family or team without a remaining verified adult | The profile closes. Sole-family player names, private birthdates, town, availability and images are removed or anonymized. Current and future commitments are canceled with notice to the other side. |
| Booking and safety history | Other participants can retain minimal booking history with removed-profile labels. Restricted moderation records, account-blocking records and a one-way abuse-prevention identifier may remain for safety, dispute handling or legal obligations. See the retention section. |
| Email requests and provider records | Support correspondence and provider delivery/security records can be retained separately for request handling, security or legal needs. Copies already saved by another user cannot be recalled. |
Only want player data removed?
A parent or legal guardian can request review, correction or deletion of a player profile without asking to delete their entire adult account.
Request Help With Player Data ↗We verify the requester’s authority and address shared-guardian access before making changes. Archiving a player hides it from active matching; it is not permanent data deletion.
Subscriptions are separate.
If you have an Apple or Google subscription, manage cancellation through the store. Cancellation is not a prerequisite for requesting account deletion, and deletion does not automatically cancel the subscription.
Manage Apple subscriptions
Manage Google Play subscriptions
Permanent deletion cannot be undone. You can cancel an email request before we carry out deletion by contacting us.